Hat-trick for Borderway Finance Limited with third consecutive ‘platinum’ customer service award
Borderway Finance has won the Feefo Platinum Trusted Service Award for the third year in a row. The Platinum award is an independent seal of excellence, which recognises a businesses that consistently delivers a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
Consumer confidence is now at its highest level since 2021 as living standards show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.
Mike Deans, Borderway’s Managing Director commented: “We’re so excited to receive a Platinum Trusted Service Award from Feefo. Ensuring good outcomes for our customers is our priority. With this award being based on real feedback, it provides confidence we are doing the right thing by our customers, putting them at the centre of what we do and how we do things.
This award being based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award reflects how hard our colleagues work to listen to our customers providing good outcomes and experiences, especially in a climate of some economic uncertainty. As we enter 2024, we’ll continue to listen to our customers and deliver what our customers want.”
Congratulating Borderway Finance on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Borderway Finance for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”